桂林是全国重要的旅游城市之一,作为窗口行业的宾馆酒店,其服务人员的英语接待语水平十分重要,规范桂林地区旅游行业服务人员接待语的使用,完善服务环境,有利于提高旅游服务行业的质量和水平,取得更好的经济效益及良好声誉,进而提升桂林这一旅游城市在人们心目中的地位,继续更好地打造桂林这一国际旅游品牌,促进桂林市旅游业的发展。调查小组对桂林市宾馆酒店英语接待语使用状况进行了调查,让我们了解桂林宾馆酒店英语接待语使用状况,为进一步提高交际质量,营造更好的旅游文化环境提供依据和指导,亦符合构建和谐社会的要求。 Guilin is one of the most important tourist cities in the country. As a window hotel industry, its hospitality staff is very important in receiving English. It regulates the use of reception language by service personnel in the tourism industry in Guilin and improves the service environment so as to enhance the tourism service industry Quality and level of access to better economic returns and good reputation, and thus enhance the status of Guilin, a tourist city in the eyes of people, and continue to better build Guilin, an international tourism brand, and promote the development of tourism in Guilin. The investigation team conducted an investigation on the use of English reception terms in Guilin Hotel and let us know the usage of English reception terms in Guilin Hotel and Hotel to provide basis and guidance for further improving communication quality and creating a better tourism and cultural environment as well as building a harmonious Social requirements.