安静、怡然、高质量的接待服务,尊重自然,社会责任感……面对日益挑剔的客人,旅游业需早有准备。一系列改进措施已经应运而生,如新的酒店星级评定标准、服务标签活动和认证措施等。2009年,法国接待来自世界各地的游客数量超过7600万,位于全球旅游目的地的首位;旅游行业涉及 Quiet, pleasant, high-quality hospitality services, respect for nature, social responsibility ... Faced with increasingly demanding guests, tourism needs to be prepared. A series of improvement measures have come into being, such as the new hotel star rating standards, service labeling activities and certification measures. In 2009, France hosted more than 76 million tourists from all over the world, ranking first in the world’s travel destinations; the tourism industry involved