论文部分内容阅读
目的了解医院医护人员、复印病案的患者及家属对病案管理流程优化前后病案服务的满意状况,评价病案服务流程优化的效果,以期推动病案管理的规范化、标准化、科学化。方法采取调查问卷方法,开展对医院医护人员、复印病案的患者及家属问卷调查,使用Epidate5.0建立数据库录入数据,采用SPSS20.0软件进行统计分析。结果研究显示,医院病案服务获得院内外人员的一致认可;病案流程优化后,院外满意度在复印知晓、复印流程、服务态度、工作效率四维度分别为85.40%、88.96%、91.34%和86.76%,均高于流程优化前;而院内医务人员在病案归档、病案质控、查询借阅、数据调取、工作效率及服务态度等六维度的满意度分别为87.50%、86.15%、92.23%、88.51%、91.89%、89.19%,两次调查比较差异有统计学意义(均P?0.05)。结论医院病案流程优化后,病案服务获得较好评价,院内外满意度较前均有提高,表明流程优化效果明显。
Objective To understand the satisfaction of hospital medical staff, patients who copy medical records and their relatives before and after the medical record management process optimization, and to evaluate the effect of medical record service process optimization so as to promote the standardization, standardization and scientification of medical record management. Methods A questionnaire survey was conducted to investigate the questionnaires of medical staffs and patients with copying medical records and their relatives. Epidate 5.0 was used to establish database entry data and SPSS20.0 software was used for statistical analysis. The results show that hospital medical records service is unanimously endorsed by hospital staff. After optimization of the medical record process, the four dimensions of satisfaction, copying process, service attitude and work efficiency are 85.40%, 88.96%, 91.34% and 86.76% respectively. , Which were higher than those before the process optimization. The satisfaction of hospital medical personnel in six dimensions such as medical record filing, medical record control, inquiry loan, data retrieval, work efficiency and service attitude were 87.50%, 86.15%, 92.23%, 88.51 %, 91.89% and 89.19% respectively. There was significant difference between the two surveys (P> 0.05). Conclusion After the optimization of the medical record process in hospitals, the medical record service has been evaluated well, and the degree of satisfaction both inside and outside the hospital has been improved, indicating that the process optimization effect is obvious.