不久前,笔者外出学习取到了这样的“经”…… 某地税务部门一位新领导上任的“第一把火”,打算先从改进和提高本部门对纳税人的服务质量入手。为掌握第一手材料,他要求下属的各部门将近年来向纳税人开展服务的情况,以及眼下纳税人认为税务部门还需要改进哪些服务,都如实地反映上来,以便对症下药。 没过多久,下面如期将“情况”反馈上来了。不同的地方所反馈的情况如出一辙:向纳 Not long ago, I went out to study and learned such a “first fire” from a new leader of a local taxation department. I intend to start with improving and enhancing the service quality of taxpayers in my department. In order to grasp first-hand materials, he asked subordinate departments to give service to taxpayers in recent years and what taxpayers still need to improve in the light of the current situation, so as to be truthfully reflected in order to remedy the problem. Not long after, the following “situation” feedback on it. The feedback from different places is exactly the same: to accept