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酒店公共礼仪是酒店从业人员必备的基本能力和职业道德。随着社会的全面发展和不断进步,酒店业的竞争也日趋激烈,得体的酒店公共礼仪作为提升酒店整体形象和服务质量的有效途径之一,对酒店业的发展和壮大发挥着越来越大的推动作用。在这样的大背景下,准确把握酒店公共礼仪的特点,充分发挥酒店公共礼仪的作用显得尤为重要。本文从酒店公共礼仪的作用着手,浅析其存在问题和原因,重点研究酒店公共礼仪的特点以及在实际中如何应用。
Hotel public etiquette is the hotel employees essential basic skills and professional ethics. With the all-round social development and continuous improvement, the competition in the hotel industry is becoming fiercer and fiercer. Proper hotel public etiquette as one of the effective ways to enhance the hotel’s overall image and service quality is playing a more and more important role in the development and expansion of the hotel industry The role of promotion. Under such a background, it is very important to accurately grasp the characteristics of hotel public etiquette and give full play to the role of hotel public etiquette. This article starts with the function of hotel public etiquette, analyzes its existing problems and reasons, and focuses on the characteristics of hotel public etiquette and how to apply it in practice.