优质服务是邮电部门临柜人员的基本任务,而礼貌待客、文明用语则是优质服务的重要内容。因此,临柜人员应十分注意自己的用语,是否给用户留下宾至如归的感觉,这就有必要研究一下临柜人员的语言艺术。礼貌语言——增进友谊的粘合剂“来有迎声,问有答声,走有送声”是邮局临柜人员对顾客进行优质服务的基本要求。对于相互认识的人可主动问候;对于互不相识的 Quality service is the basic task of the staff of the post and telecommunications cabinet, and courtesy hospitality, civilized language is an important content of quality service. Therefore, the counter staff should pay great attention to their own terms, whether to give the user a feeling of home-from-home, it is necessary to study the language of the cabinet staff near the art. Polite language - to enhance the friendship of the adhesive “to greet, ask a reply, go there to send voice” is the post office counters staff to provide customers the basic requirements of quality service. For people who know each other can take the initiative to greet; for people who do not know each other