一年前,我为中国航天报写过一篇《零缺陷不是天方夜谭》的文章,向读者推荐《零缺点的质量管理》一书。文章发表后,收到不少来自各级领导岗位和地方民用部门的同志的垂询,急切深入了解零缺陷质量管理的理论、方法。 One year ago, I wrote an article entitled “Zero Defects is not an Arabian Nights” for the China Space News and recommended “Zero Disadvantage Quality Management” to readers. After the article was published, it received a lot of inquiries from cadres at all levels of leadership positions and local civil affairs departments, and eagerly understood the theory and methods of zero-defect quality management.