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商家不经意的小创意,能感动顾客;商家不经意的冷漠,可能吓跑顾客。这是一个商界仁人对业内的忠告。 商场、酒店的电梯间是面向客人的一扇窗口,精明的商家会在电梯间摆放香气四溢的鲜花、令人不禁驻足的名画或精致的雕塑,以取悦顾客。而广州的一家酒店却独具匠心在电梯间摆放了一盘红扑扑的苹果,让客人在等候电梯的时候免费品尝,让客人倍感温暖。
Merchants inadvertently small ideas, can move customers; business inadvertently indifference, may scare customers. This is a business benevolent advice to the industry. Mall, the hotel’s elevator is a window facing the guests, savvy merchants will be placed in the elevator fragrant flowers, impressive celebrity or exquisite sculpture to please customers. And a hotel in Guangzhou has its own originality in the elevator placed a floppy apple, so that guests waiting for the elevator free tasting, guests feel more warm.