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GB/T19004.2-ISO9004-2《质量管理和质量体系要素 第2部分 服务指南》是GB/T19000(ISO09000)族标准中的一个重要组成部分。它与该族其他标准是相关的,首先,其概念源于GB/T6583-ISO8402,其次,其思路和选择、使用原则应参照GB/T19000-ISO9000《质量管理和质量保证标准——选择和使用指南》和GB/T19004,1-ISO9004-l《质量管理和质量体系要素 第1部分 指南》。
GB/T19004.2-ISO9004-2 “Quality Management and Quality System Elements Part 2 Service Guide” is an important part of the GB/T19000 (ISO09000) family of standards. It is related to other standards of the family. First of all, its concept is derived from GB/T6583-ISO8402. Secondly, its principles, selection and use principles should refer to GB/T19000-ISO9000 Quality Management and Quality Assurance Standards - Selection and Use. “Guide” and GB/T19004, 1-ISO9004-l “Quality Management and Quality System Components Part 1 Guide”.