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对IT外包服务商的有效管理是一门艺术。依据外包服务合同,制定详细的服务商考核和评价指标,是约束双方行为,量化管理的宝典。
The effective management of IT outsourcing service providers is an art. According to the contract of outsourcing service, formulating the detailed evaluation and evaluation index of service providers is the book that restricts the behaviors and quantification management of both parties.