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目的 :分析预防接种门诊医护人员与接种对象之间沟通技巧及影响沟通效果的因素。方法:采用回顾性分析,对2014年1月-2016年12月3年中在我院预防接种近12954例次儿童作为研究对象,对预防接种门诊医护人员与接种对象之间沟通效果的影响因素进行总结分析,结果:预防接种环境的温馨和谐,医护人员良好的仪容仪表和行为举止,良好的语言沟通技巧和非语言沟通技巧。加强医护人员的培训和牢固树立服务群众的意识是影响预防接种门诊医护人员与接种对象沟通效果的重要因素,结论:如果缺乏有效的沟通技巧,极易引发纠纷,造成不利的影响。应加强预防接种门诊医护人员与接种对象之间的沟通技巧,不断提升沟通效果,能够有效的减少不良反应的发生,保证儿童身心健康。
OBJECTIVE: To analyze the communication skills and the factors influencing the communication effect between the vaccination clinic staff and the inoculated persons. Methods: A retrospective analysis was conducted to investigate the influencing factors of communicative effect between vaccination clinic staff and vaccinated subjects on nearly 12954 children vaccinated in our hospital from January 2014 to December 2016 in the three years. The results were summarized as follows: a warm and harmonious vaccination environment, good grooming and behavior, good verbal communication skills and nonverbal communication skills. Strengthen the training of medical staff and establish a solid service The awareness of the masses is an important factor influencing the communication effect between vaccination outpatients and inoculated persons. Conclusion: If there is no effective communication skills, it can easily lead to disputes with adverse effects. The communication skills between vaccination outpatients and inoculated persons should be strengthened and the communication effect should be continuously improved so as to effectively reduce the incidence of adverse reactions and ensure the physical and mental health of children.