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问:我买了某品牌电视,安装后没两天便无法开机,卖方说我可以换货,退货则必须支付折旧费。请问,这样合理吗?韩志青答:产品自售出之日起15日内,发生性能故障,消费者可选择换货或者修理。而根据国家技术监督局对该规定条文释义,在三包有效期内,符合换货条件的产品,当销售者有与该产品同型号、同规格的产品、而消费者不愿意调换同型号、同规格的产品要求退货时,销售者应当予以退货。同时,对已使用过的产品按本规定产
Q: I bought a certain brand of TV and did not boot up within two days after installation. The seller said I could change the product and the return would have to pay the depreciation fee. Excuse me, is it reasonable? Han Zhiqing A: The product from the date of sale within 15 days, the performance of failure, consumers can choose to exchange or repair. According to the provisions of the State Bureau of Technical Supervision on the interpretation of the provisions of the Three Guarantees within the validity period, in line with the conditions of replacement products, when the seller with the product with the same model, the same specifications of the product, and consumers are not willing to exchange the same model, with Specifications of the product requires return, the seller should be returned. At the same time, have been used in accordance with the provisions of this product