一、用群众工作的观点看待信访工作信访工作也是党的群众工作,是联系群众、宣传群众、组织群众、服务群众、团结群众的工作,是巩固党的执政根基的工作。群众来信来访,是送上门的群众工作,必须以高度的政治责任感,认真接待好、处理好、回复好。第一,用群众工作统揽信访工作,是践行党的群众路线的重要举措。当前,在体制转轨、社会转型、利益多元、矛盾凸显的新形势下,群众工作的主客体发生了深刻变化,群众信访呈现主体多元化、诉求复杂化、形式多样化、活动组织化的特点。我们要以信访工作为突破口,以维护涉诉群众的合法权益为着力点,处处为群众着想,坚持始终贴近人民群众,始 I. Viewing Letters and Calls with the Work of the Masses The work of letters and visits is also the work of the masses of the party and the work of contacting the masses, propagandizing the masses, organizing the masses, serving the masses and uniting the masses, and is the foundation for consolidating the party’s governance. Letters and letters from the masses are the mass work sent home and must be treated with a high sense of political responsibility, treated well, dealt with well and replied well. First, it is an important measure for practicing the mass line of the party with the masses’ work of handling letters and visits. At present, under the new situation of institutional transition, social transformation, diversified interests and contradictions, the subjective and objective work of mass work has undergone profound changes. The masses of letters and petitions present the characteristics of diversification of subjects, complicated demands, diversified forms and organized activities. We must take the work of letters and visits as a breakthrough to focus on safeguarding the lawful rights and interests of the people involved in the protests, always for the sake of the masses, adhere to always adhere to the masses and start