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国家电网公司实施“三集五大”体系建设是国家电网公司管理体系的一次重大改革,实现了以“市场为导向”向以“客户为导向”的历史性变革。通过实施协同化报务模式,发挥运营监控作用,全面提升供电企业各专业部门的责任意识、执行能力,从而全面提升供电服务能力和客户满意度,促进电力市场拓展,有效支撑“三集五大”体系高效运行。
State Grid Corporation of China implemented “three sets of five” system construction is a major reform of the State Grid Corporation Management System, to achieve a “market-oriented” to “customer-oriented” historic change. Through the implementation of collaborative newspaper mode, to play the role of operational monitoring and comprehensively enhance the responsibility of the professional departments of power supply enterprises, the implementation of the ability to fully enhance the capacity of power supply services and customer satisfaction, and promote the power market expansion, effectively support the "three sets of five The system runs efficiently.