集团客户市场具有高价值、高复杂度和高技术三大特征,中国移动要想赢得集团客户市场争夺的最终胜利,必须做好两项工作:一是如何为客户提供更好的服务,二是如何判别客户离网的风险。如何为客户提供更好的服务为客户提供更好的服务是一个老生常谈的话题,这方面的例子很多,拿华为公司来说,为了与客户进行交流,华为的市场部可调动公司所有的资源,包括老板任正非;为了解决客户网络中的 Group customer market with high value, high complexity and high-tech three major characteristics of China Mobile to win the group customer market competition for the ultimate victory, we must do two things: First, how to provide better customer service, the second is How to determine the risk of customers off the net. How to provide better service to customers To provide better service to customers is a commonplace topic. There are many examples in this respect. For Huawei, in order to communicate with customers, Huawei’s marketing department can mobilize all the resources of the company, Including the boss Ren Zhengfei; in order to solve the customer network