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该文介绍了六西格玛流程能力分析的意义及相关指标(每机会缺陷数、每百万机会缺陷数、流程能力和能力指数等)的概念与计算方法;探讨了流程能力分析在医院管理中的应用价值,包括常用于流程能力测定的CTQ的变量、流程能力分析面临的挑战和流程能力分析的应用基础。
This paper introduces the concept and calculation method of the significance of Six Sigma process capability analysis and related indicators (number of defects per opportunity, number of opportunity defects per million, process capability and capability index, etc.); discusses the application of process capability analysis in hospital management Value, including variables commonly used in CTQ for process capability measurement, challenges in process capability analysis, and application of process capability analysis.