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人际间交流通过两种方式进行,一是言语行为,二是非言语行为。言语行为的交际功能毋庸置疑,早已有人对其进行深入系统的研究,并取得了一系列突破进展。而非言语行为常常被人忽视,直到近现代才开始进入人们的研究领域,引起广泛的关注。但其实非言语行为在人的交流沟通中极其重要,人类的沟通,更多的是通过姿势、仪态、位置这类非言语的信息进行的,而不是单纯的言语行为。正如David Abercrombie所说:“我们用发音器官说话,但我们用整个身体交谈。”确切地说,65%以上的人际交流是以非言语方式,通过身体语言来完成的。这听起来似乎有些令人难以置信,难道我们每天滔滔不绝、雄辩博论竟不如瞬间的举手投足有用吗?但这却是事实,是许多家著名的行为科学研究机构共同调查研究得出的结论,已是各国科研人员及学术界的共识。
Interpersonal communication through two ways, one is speech acts, the second is nonverbal behavior. Undoubtedly, communicative function of speech acts has long been systematically studied and a series of breakthroughs have been made. Non-verbal behavior is often overlooked until modern times began to enter people’s research areas, causing widespread concern. But in fact, non-verbal behavior is extremely important in human communication. Human communication is more about non-verbal information such as posture, attitude and position, not pure speech act. As David Abercrombie put it: “We speak in speech organs, but we talk to the whole body.” Specifically, more than 65% of people communicate in nonverbal, body language. It sounds like some incredible, can we talk every day forever, eloquent debate is not as useful as instant action? But this is the fact that many well-known behavioral science research institutes concluded the findings of the survey It has become the consensus of researchers and academics all over the world.