真正的客户服务,应该是能够满足客户多元化的需求,为他们提供快捷、便利、多样化的专业服务。李兵忽然收到一束鲜花及一张贺卡。贺卡上写道:“祝您生日快乐!”他这才想起今天是他的生日。心头不禁一热。鲜花和贺卡是深圳平安人寿保险公司的业务员陈谦惠送的,李兵是陈谦惠的客户。在深寿像陈谦惠这样的业务员有2000多名,而深寿的客户则有几十万名。就客户来说,收到鲜花或生曰蛋糕或许很新奇,但就深寿的员工来说,则是习以为常了。因为,实际上在公司里每天都会听到一些更加奇妙,更加感人的故事。最早在大陆推行个人营销体制的深圳平安人寿保险 True customer service should be able to meet the diverse needs of customers and provide them with fast, convenient and diversified professional services. Li Bing suddenly received a bouquet of flowers and a greeting card. The greeting card said: “Happy birthday to you!” He remembered today is his birthday. The heart can not help but a hot. Flowers and greeting cards were delivered by Chen Qianhui, a salesperson of Shenzhen Ping An Life Insurance Company. Li Bing was a customer of Chen Qianhui. There are more than 2,000 salespersons such as Chen Shouhui of Shenshou and hundreds of thousands of customers of Shenshou. For customers, receiving flowers or oyster cakes may be novel, but for Shenshou employees, it is common practice. Because, in fact, in the company every day I hear some more wonderful and moving stories. Shenzhen Pingan Life Insurance Co., Ltd., the earliest company to implement a personal marketing system in the mainland