多年来我院信访工作受到各级党政领导的关心，和支持，信访第一线的同志以高度的责任感做了大量艰苦、细致的调解和疏导工作，深切体会到做好信访工作是化解医患矛盾、改进医院工作、维护正常医疗秩序的一个重要环节。一、信访工作的重要性1．信访不仅是医院的管理职责，也是一 Over the years, the petition work in our hospital has been concerned and supported by party and government leaders at all levels. The comrades in the front line of the petition have done a great deal of painstaking and meticulous mediation and grooming work with a high sense of responsibility, and have fully realized that doing a good job in petition work is a solution to medical problems. It is an important part of suffering contradictions, improving hospital work, and maintaining normal medical order. First, the importance of letters and visits work Letters and visits are not only the management responsibility of the hospital, but also a