论文部分内容阅读
分析顾客满意与顾客忠诚之间的相互关系,阐述顾客满意和顾客忠诚对企业发展的重要作用,重点探讨如何实施顾客满意战略。
Analyze the relationship between customer satisfaction and customer loyalty, explain the important role of customer satisfaction and customer loyalty in the development of enterprises, and focus on how to implement customer satisfaction strategy.