哈尔滨旅游业的发展也极大地促进了酒店业的发展,经济型酒店呈现野蛮式增长,竞争也更加激烈。疯狂扩张,管控不严等问题导致服务失误的必然发生,及时的服务补救尤为重要。本文从服务失误的必然性和服务补救的必要性以及意义方面,细致入微地阐述了哈尔滨经济型酒店服务失误与服务补救必然性。 The development of tourism in Harbin has also greatly promoted the development of the hotel industry. The budget hotels have experienced brutal growth and the competition has become more fierce. Crazy expansion, lack of control and other issues lead to inevitable occurrence of service failures, timely service recovery is particularly important. From the inevitability of service failure and the necessity and significance of service recovery, this article expounds meticulously the service failure and service recovery necessity of Harbin economy hotel.