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在云南红河片区,童丽是出了名的“大嗓子、好酒力、软心肠”。尽管只隔着一张桌子,她还是用招呼进站加油司机的大嗓门与我交谈着。2002年,中国石油西南销售分公司在开远市西北路建起云南省红河州第一座加油站。32岁的童丽,从国有商场的柜台前,来到加油站的小岛上,当起了加油员。在培训班,童丽第一次感到了声音的穿透力与震撼力。十多个学员跟着经理用高八度的声音齐刷刷地练习“师傅,这是您的小票,请到那边付款”、“欢迎您下次光临”的加油十三部曲,喉咙都喊肿了。一个月下来,原来在商场里轻声细语接待顾客卖东西的童丽,终于习惯了在跑动中服务,在微笑中沟通,在已经不能小下来的声音里,去感受新的律动。
Honghe Area in Yunnan Province, Tong Li is notorious “big throat, good wine, soft heart.” Although only across a table, she was talking to me with the loud voice of the pit-in driver. In 2002, CNPC Southwest Sales Branch opened the first gas station in Honghe Prefecture, Yunnan Province in the northwest of Kaiyuan City. 32-year-old Tong Li, from the front of the counter of the state-owned shopping mall, came to the gas station on the island, when played a refueling officer. In the training class, Tong Li first felt the penetrating power and shocking sound. More than a dozen trainees follow the manager to practice “Master, This is Your Ticket, Please Make a Payment Over There” with a high octave of voice, “Come on for the next visit”, Come on thirteen songs and throat Yelling swollen. A month later, originally in the mall whisper softly to treat the customer to sell things Tong Li, and finally accustomed to running in the service, communicate in the smile, in the voice can not be small, to feel the new rhythm.