信访工作是联系人民群众的桥梁,倾听群众呼声的窗口,体察群众疾苦的重要途径,在正确处理人民内部矛盾、维护社会稳定中有着不可替代的作用。胡锦涛总书记明确指出,信访工作是党和政府的一项重要工作,是为人民群众排忧解难的工作,是构建和谐社会的基础性工作。 The work of letters and visits is a bridge linking the masses of the people, listening to the voices of the masses and an important way of looking into the sufferings of the masses. It plays an irreplaceable role in correctly handling the contradictions among the people and in maintaining social stability. General Secretary Hu Jintao made it clear that petition work is an important task of the party and the government, a solution to the problems of the masses and a fundamental task of building a harmonious society.