每个人都存在于一定的组织之中,组织内的人际关系总存在着各种各样的矛盾冲突。1972年,美国行为科学家托马斯(K·Thomas)提出了人际冲突的简单定义,即某个个体或集体受到其他个体或集体负面影响的过程。随着劳动力多样化的发展,组织管理者处理冲突的方式成为预测组织成功的重要指标。1987年,美国心理学家帕特纳姆和普勒(L.Putnam&M.Poole)将人际冲突定义为:“两个独立个体拥有截然 Everyone exists in a certain organization, there are always a variety of conflicts and conflicts in the interpersonal relationships within the organization. In 1972, American behavioral scientist K Thomas proposed a simple definition of interpersonal conflict, that is, the process by which an individual or group is adversely affected by other individuals or groups. With the development of diverse labor force, the ways in which managers organize conflicts are an important indicator of the success of an organization. In 1987, American psychologist Paternam and M. Poole defined the interpersonal conflict as: ”Two independent individuals have distinct