如今,IT业不再是一个技术性行业,而是一个服务性行业。80年代初,服务大多是与“拆卸和维修”类的支持有关。到了90年代初,随着服务的日趋商品化,服务之优劣便成为区分大多数制造厂商的决定性因素。 在21世纪来临之际,服务成为了IT业的基础。从行业角度而言,服务业是最大的行业,1995年,服务业占全球业界总收入的34.2％。而从最终用户的预算看,其意义更加重大。1994年,各大公司中IT预算的52％用于服务,与此同时,软件为19％,硬件为29％。 到2000年,用于IT的款项中,将有近2/3花在与服务相关的活动上。花费转向服务业,进而验证了全球性市场调查公司Dataquest的预测,即到2003年,全球IT业的营业额将比1998年的3610亿 Today, the IT industry is no longer a technical industry, but a service industry. In the early 1980s, most services were related to the support of the “disassembly and repair” class. By the early 1990s, as services became more commoditised, the merits of services became the decisive factor in differentiating most manufacturers. At the dawn of the 21st century, services have become the foundation of the IT industry. From an industry perspective, service industry is the largest sector. In 1995, service industry accounted for 34.2% of the total global revenue. From the end-user’s budget, its significance is even more significant. In 1994, 52% of IT budgets in major companies were spent on services, while 19% were software and 29% were hardware. By 2000, nearly two-thirds of IT funds will be spent on service-related activities. Spending is turning to services, which in turn validates the prediction of Dataquest, a global market research firm, that by 2003 global IT revenues will be 361 billion