目的了解无缝隙服务在医院患者关系的影响。方法采用创群众满意医院调查问卷方式,对2005、2006年来院就诊和部分住院病人进行满意问卷调查。住院病人数、经济收入增长与同期比。结果影响医院患者关系服务即院前、院中、院后服务(医疗质量、医务人员的理解沟通、环境和设施),从而导致病人满意度、住院人数、经济收入增长有直接因果关系。结论实施无缝隙服务达到医院患者关系管理双赢目的。 Objective To understand the effect of seamless service on hospital patient relationship. Methods A satisfactory questionnaire survey was conducted using hospital survey questionnaires in the satisfaction of the masses and hospitals in 2005 and 2006. The number of inpatients, economic growth and the same period. As a result, the relationship between hospital services such as pre-hospital, mid-hospital, and post-hospital services (quality of care, understanding and communication of medical personnel, environment, and facilities) is affected, which leads to a direct causal relationship between patient satisfaction, hospitalization, and economic growth. Conclusion Implementation of seamless services to achieve the goal of hospital patient relationship management win-win.