无偿献血是公益事业,需要千千万万的献血者的爱心奉献。让献血者在付出爱心的同时也能够感受到被关爱、被关心,形成一个“我为人人,人人为我”的良性循环,使这项公益事业能够在关爱中发展下去是血站的责任。献血者的咨询、建议和投诉可以让我们了解他们的需求,也使我们可以洞察工作中的失误和不足,进而为不断提高服务质量,推动持续改进提供了方向。1建立体系本中心自加入ISO9001体系认证以来,将对献血者的服务要求写入了质量方针和质量目标,制定了程序文件,相关科室也 Blood donation is a public welfare undertaking, which requires the love and devotion of thousands of blood donors. Let blood donors in love at the same time be able to feel loved, be concerned about the formation of a “I am all, all for me ” a virtuous circle, so that this charity can be developed in the love of blood Responsibility of the station. Blood donors’ advice, suggestions and complaints can help us understand their needs and give us insight into mistakes and deficiencies in our work. This in turn provides a direction for continuous improvement of service quality and continuous improvement. 1 Establishment of the system Since the center joined the ISO9001 system certification, the blood donors will be the service requirements written quality guidelines and quality objectives, the development of the program files, the relevant departments also