管理难题无处不在。不论管理者走哪条路,似乎总有悖论或谜团潜伏其中。要解决这些管理难题,管理者需要对这些无法回避的难题加深理解。管理大师明茨伯格在自己的新著《管理》中把管理的难题归纳为5类13个,5类分别为思考、信息、人员、行动和综合,与其构想的管理三平台模型相对应(图1)。从人员的角度看,重点探讨了两个管理难题,即“行动的模糊性”和“变革之谜”。 Management problems are everywhere. No matter which way managers go, there seems to be a paradox or a mystery lurking. To solve these management problems, managers need to deepen their understanding of these unavoidable problems. Management master Mintzberg in their new book “Management” to manage the problems grouped into five categories 13, five categories were thinking, information, personnel, action and synthesis, and its vision of the management of the corresponding three-platform model ( figure 1). From a personnel perspective, two key management challenges are discussed, namely “ambiguity in action” and “the mystery of change.”