一个技术高超但不善言辞的服务人员只能算是一个合格的服务人员;而一个具有良好沟通能力、技术过硬的服务人员,才能称得上是一个优秀的服务人员。继2011年10月18日,柳工发布以“柳工服务,至诚至极”为核心的新的服务品牌之后,12月1日,山推正式拉开“山推品牌服务年”的序幕,“全年12个月不限工作小时质保服务”的承诺和“山推服务呼叫中心”的正式上线,将推土机行业的服务又推上一个新台阶。两家企业、两个事件,形式不同,但实质一样,都是将市场竞争的重 A highly skilled but unspeakable service staff can only be regarded as a qualified service staff; and a good communication skills, skilled service personnel, can be regarded as a good service staff. Following the October 18, 2011, Liugong released “Liugong service, sincerity ” as the core of the new service brand, December 1, Shantui officially opened “Shan push brand service year ”, The promulgation of the “12-month unlimited working hours warranty service” and the official launch of “Shantui Service Call Center” push the bulldozer service to a new level. Two enterprises, two incidents, in different forms, but the essence is the same, the market competition will be heavy