撇开外在的环境,医院内部管理可做的工作确实很多,也能在很大程度上改进目前医院成为“众矢之的”的形象,医院的流程再造在医院追逐硬件,不断购买医疗设备以保持竞争力的今天,确实是一个提升医院竞争力的重要思路。但在政策环境缺失的状态下,我们又怎能期待医院做到更好,其实无 Apart from the external environment, the internal management of the hospital is indeed a lot of work, and it can also greatly improve the image of the current hospital becoming a “public opinion”. The hospital’s process reengineering pursues hardware in the hospital and continues to purchase medical equipment to maintain competitiveness. Today is indeed an important way to improve the competitiveness of hospitals. However, in the absence of a policy environment, how can we expect the hospital to do better?