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近年来,随着酒店业竞争日趋激烈,酒店服务质量水平对酒店未来的发展影响巨大。员工热情的工作态度和熟练的服务技能会给顾客留下美好的回忆,从而赢得顾客满意,而这些只有一个对自己工作状态满意的员工才能做到位。因此,员工满意是酒店管理的重要环节。如果企业可以处理好员工的问题,提高员工对工作的满意度,增强员工对企业的认同感,让员工以最大的热情投入到工作中来,对于提升酒店的服务质量,达到利益最大化有至关重要的作用。本文通过探讨影响酒店员工满意度的因素,试图找到问题的解决办法,提出酒店管理新模式。
In recent years, with the increasingly fierce competition in the hotel industry, the quality of hotel services has a huge impact on the hotel’s future development. Employees enthusiasm for the work attitude and skilled service skills will give customers a good memory, to win customer satisfaction, and these are only one of the satisfaction of their work in order to be in place. Therefore, employee satisfaction is an important part of hotel management. If the enterprise can handle the staff’s problems, improve the staff’s satisfaction with the work, enhance the employee’s identity with the enterprise, and let the staff devote their work to the greatest enthusiasm, to enhance the service quality of the hotel and achieve the maximum benefit. Important role. This article tries to find out the solutions to the problems by discussing the factors that affect the hotel staff satisfaction, and puts forward the new mode of hotel management.