核心提示规范化管理涉及救助管理机构的方方面面,其中队伍建设是机构规范化管理的重中之重。队伍建设应注重人性化服务理念、规范化服务方式和专业化服务水平,并且三者必须有机结合、齐头并进,惟此才能建成一支优秀的干部职工队伍,使救助机构的规范化管理落到实处。 Core tips Standardization management involves all aspects of relief agencies, including team building is the most important part of the organization’s standardized management. The team building should pay attention to the humanized service concept, standardization of service and professional service level, and the three must be organically integrated and go hand in hand, but only in this way can an outstanding cadre and worker team be established so that the standardized management of the aid agencies can be implemented.