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一个企业、商店的产品或商品,顾客购买“回头率”越高,这个企业、商店就会越兴旺。某厂生产的产品,除拥有一部分新客户外,相当一部分是他的老客户,主要是因为产品质量过硬,顾客慕名二次、三次登门的。某商店生意火红,贵在微笑服务,有的顾客事先进这家商店,本无意购买,但被售货员小姐的热情而感动,也就生出购买欲望。某厂产品出厂后追踪服务一条龙,从安装、调试、技术培训、维修、零部件更换,顾客想到的他们做到了,顾客未想到的他们也想到了。就是这种售后服务,赢得了大量再次登门的顾客。
The higher the customer’s “recall rate” is, the more a product or product of a company or a store, the more prosperous the company and the store will be. A product produced by a certain factory, in addition to having a part of new customers, is a considerable part of his old customers, mainly because of the high quality of the products, and the customer’s admiration for the second time and three times for the door. The business of a store is buzzing, and you are smiling and serving. Some customers are advanced to this store and have no intention of buying it. However, they are touched by the enthusiasm of the salesperson and give birth to a desire to purchase. After a factory product was shipped, the tracking service was one-stop. From the installation, commissioning, technical training, maintenance and replacement of parts and components, the customer thought they did it. The customer did not think of them. It is this after-sales service that has won a lot of customers who once again come to the door.