绩效管理作为提升企业竞争力的重要工具,不仅能实现公平地评价员工的贡献,促进组织和个人绩效的提升,还能促进管理流程和业务流程的优化,从而最终保证组织战略目标的实现。本文主要运用关键绩效指标、平衡计分卡等绩效管理工具,结合国有服务型企业实际经营特点,论述绩效管理体系完善改良过程,并摸索出一些适用于服务型企业的考核指标设置方式、考核评价方法。 Performance management as an important tool to enhance the competitiveness of enterprises, not only to achieve a fair assessment of the contribution of employees and promote organizational and individual performance improvement, but also to promote the optimization of management processes and business processes, so as to ultimately ensure the organization’s strategic goals. This paper mainly uses performance management tools such as KPI and Balanced Scorecard, and discusses the process of improving and perfecting the performance management system by combining with the actual operation characteristics of state-owned service enterprises, and explores some ways to set up evaluation indexes for service-oriented enterprises, method.