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案情——航空公司不予办理伤残军人半价机票2010年10月26日,58岁的徐先生在深圳宝安机场的中国南方航空公司(以下简称南航)柜台购买深圳至北京航班机票。当时,他出示伤残军人证要求购买伤残军人半价机票。但工作人员以该柜台不出售伤残军人票为由不予办理,并告知徐先生要到40公里以外的深圳市区柜台购买半价机票。徐先生当即拨打南航客服电话,客服表示公司内部规定无法向徐先生出售伤残军人票。经与南航沟通协调40
Case - Airline will not handle half-fare tickets for disabled soldiers On October 26, 2010, Mr. Xu, 58, purchased air tickets from Shenzhen to Beijing at counters of China Southern Airlines (hereinafter referred to as China Southern Airlines) at Shenzhen Baoan Airport. At that time, he produced a disabled military license to buy half-price tickets for disabled soldiers. However, the staff refused to sell the disabled soldier ticket on the counter and advised Mr. Xu to go to the Shenzhen area counter 40 km away to buy half-price tickets. Mr. Xu immediately dialed the customer service number of China Southern Airlines. The customer service indicated that the Company’s internal regulations could not sell the disabled military ticket to Mr. Xu. After communication and coordination with China Southern Airlines 40