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【案情】2013年4月7日,山东省泰安市泰山区工商局执法人员在对快递行业使用格式合同情况进行检查时,发现泰安市韵达快递有限公司在快递服务中使用格式固定、内容统一的《快递服务协议》,在协议中含有未保价快件损毁和灭失的,费者要求赔偿的权利作出了单方面的限制的内容。该公司负责人称:公司自2013年开始设计使用此种《快递服务协议》,“未保价快件损毁和灭失的,按照快件资费的五倍赔偿,最高不超过500元”
【Case】 On April 7, 2013, law enforcement officers of Taishan Industrial and Commercial Bureau of Taian City, Shandong Province examined the use of format contract in express delivery industry and found that Taian YunDa Express Co., Ltd. used the fixed format and uniform content “Express Service Agreement” contains unprotected express mail damage and loss in the agreement, the consumer claims the right to make a single unilateral restrictions. The company official said: Since 2013, the company designed to use such a “courier service agreement,” “not insured express mail damage and loss, in accordance with the express five times the payment of compensation, the maximum not exceeding 500 yuan”