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目的:了解中医院信访事件的构成、原因及影响因素,针对中医院信访工作提出可行的工作方针,促进中医院管理工作发展。方法:通过对北京市某三甲中医院近3年来的信访事件的统计分析,对中医医院信访工作的构成、原因进行归类,并分析影响因素。结果:根据中医院工作特色,提出有针对性的工作发展管理措施。结论:做好中医院信访工作,是中医院稳步、健康、可持续发展的前提,为医院可持续发展保驾护航。
Objective: To understand the composition, causes and influential factors of the letters and visits incident in the hospital of traditional Chinese medicine (TCM), and to put forward feasible guidelines for the work of letters and visits in TCM hospitals so as to promote the development of the management of TCM hospitals. Methods: Through the statistical analysis of letters and visits from a certain hospital in Beijing in the past 3 years, this paper classified the causes and causes of letters and visits in Chinese medicine hospitals and analyzed the influencing factors. Results: According to the characteristics of hospital work, put forward targeted management measures for the development of work. Conclusion: To do a good job of visiting letters and visits by Chinese medicine hospitals is a prerequisite for the steady, healthy and sustainable development of TCM hospitals, and to provide escort for the sustainable development of hospitals.