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为商业客户服务一向是电信运营商服务体系中较薄弱的环节。这一市场的潜力巨大,预计不久就会成为各大运营商争夺的焦点。初步探索了商业客户的需求特点,并提出了运营商进入这一市场的若干策略。
Serving commercial customers has always been the weakest link in the telecom operator service system. The potential of this market is huge and it is expected that it will soon become the focus of competition among major operators. The paper first explores the characteristics of the needs of commercial customers and puts forward some strategies for operators to enter this market.