一、标杆管理的涵义“以铜为鉴 ,可以正衣冠 ;以史为鉴 ,可以知兴替 ;以人为鉴 ,可以明得失”。做企业也是这样。在自己面前树立一面镜子 ,明得失 ,找差距 ,而后才能进步。标杆管理起源于上世纪 70年代末 80年代初 ,首开标杆管理先河的是美国施乐公司。 1976年以后 ,一直保持着 1. The meaning of benchmarking is “using copper as a mirror, you can be dressed in a proper position; taking history as a mirror, you can learn about vicissitudes, and using people as a mirror to understand gains and losses”. The same is true of doing business. Set up a mirror in front of you. You will lose out and find the gap before you can make progress. Benchmarking originated in the late 1970s and early 1980s, and the first benchmarking management was preceded by the American Xerox Corporation. After 1976, it has been maintained