在接待大批体检人员的工作中,如何做到高效、便捷、有序地完成体检工作,又要在体检工作中体现出人文关怀,即充满人情味的体检环境和服务举措,我们在0.5 a的体检工作实践中,运用运筹学排队论与人性化服务相结合的方法,取得了较好的效果,现介绍如下。1资料与方法1.1一般资料2006- In the reception of a large number of medical staff, how to achieve efficient, convenient and orderly completion of the medical examination, but also in the physical examination work to reflect the humane care, that is full of humane medical environment and service initiatives, we 0.5 a physical examination In practice, the method of combining operation research and queuing theory with humanized service has achieved good results. The introduction is as follows. 1 Materials and Methods 1.1 General Information 2006-