管理问题的难度与其性质有关。实证研究表明,管理问题的难度既与其程序化程度有关,又明显受其确定性程度的影响。对我国企业管理人员的调查还发现,问题是否涉及复杂的人际关系和利益关系,也是决定管理问题难度的重要因素。这表明,人际矛盾和利益关系冲突是我国企业管理中难题的重要特征。 The difficulty of managing a problem depends on its nature. Empirical studies show that the difficulty of managing problems is not only related to the degree of its proceduralization, but also obviously affected by its certainty. A survey of business executives in our country also found that whether the issues involve complicated interpersonal relationships and interests is also an important factor that determines the difficulty of managing the issues. This shows that the conflict of interpersonal conflicts and interest relations is an important feature of the problems in business management in our country.