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零点研究咨询集团发布了《中国居民评价政府及政府公共服务报告》,报告显示,在和政府部门有过接触的居民中,有超过四成的居民对政府部门服务不满意。值得注意的是,在这些对政府部门服务不满意的居民中,有超过四成的人属于“想投诉却没有投诉”者。(2月14日中国青年报)1967年,有两个心理学家作了一个实验。心理学家先是把一条狗关到笼子里,只要蜂鸣器一响就对狗施以电击;电流不足以
Zero Research Consulting Group released the “Chinese Residents Evaluation Government and Government Public Service Report,” the report shows that in the government departments have had contact with residents, more than 40% of residents are dissatisfied with the services of government departments. It is noteworthy that over 40% of the residents who are dissatisfied with the service of government departments belong to those who want to complain but have no complaints. (February 14, China Youth Daily) In 1967, two psychologists made an experiment. Psychologists first shut a dog into a cage and apply a shock to the dog as soon as the beeper sounds;