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随着社会的发展,博物馆作为城市文化设施的重要组成要素已经成为人们精神生活中不可缺少的一部分。博物馆较其他旅游企业来说,要有更高的接待水平和服务标准,要更加注重管理中的规范。本文提出的“棋盘服务质量监督表”的开发就是以“博物馆精细化管理”理念为基础,利用管理学的相关理论,从伪满皇宫博物院的管理实践中开发而来的。作为自创表格,有效的提高了博物院的服务水平,但也存在的一些有待提高的问题,针对这些问题,提出了解决方案。
With the development of society, the museum as an important component of urban cultural facilities has become an indispensable part of people’s spiritual life. Compared with other tourism enterprises, the museum should have higher reception level and service standards, and pay more attention to the norms in management. This paper puts forward the development of “Checkerboard Service Quality Supervision Table” based on the concept of “fine management of museums” and using the theory of management to develop from the management practice of the Imperial Palace Museum. As a self-created form, it effectively improves the service level of the museum, but there are still some problems that need to be improved. In view of these problems, some solutions are put forward.