现在很多服务行业都提出了“五心”的服务思想,虽然各服务行业的要求不尽相同,但本质都是相通的,就是要服务人员提高服务意思并改善心态,为顾客提供优质全面的服务。空中乘务员作为服务行业的标杆,要求自然更高一些,除了积极地工作态度我们更需要服务人员具备全面的素质,我所说的“五心”——爱心、自信心、责任心、细心、耐心——就是优秀乘务员素质的典型体现。 Now many service industries have put forward the “Five Hearts” service idea. Although the requirements of various service industries are different, the essence is all in common, that is, service personnel are required to improve their service meanings and improve their mentality so as to provide customers with high quality and comprehensive Service As a benchmark in the service industry, flight attendants require a higher degree of naturalness. In addition to their positive working attitude, we need even more comprehensive quality of service personnel. What I mean by “five hearts” - love, self-confidence, sense of responsibility and care , Patience - is the typical manifestation of the quality of the flight attendants.