在已有研究的基础上指出非结构性为知识工作的本质属性,并以典型的知识工作岗位为样本,采用质性分析方法,寻求知识工作的识别依据,并将知识工作分解为可以/应该结构化的内容以及难以/不应该结构化的内容;发现影响知识工作结构化的主要因素,寻求知识工作结构化的过程、方法和工具。 On the basis of previous studies, we point out that non-structural is the essential attribute of knowledge work. Taking the typical knowledge work as a sample, we use the qualitative analysis method to seek the identification basis of knowledge work, and decompose the knowledge work as can / should Structured content and content that is difficult / should not be structured; find out the main factors that affect the structure of knowledge work, and seek the process, methods and tools of structured knowledge work.