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当代最伟大的质量管理大师克劳士比先生提出了“质量管理四项基本原则”是其管理哲学思想的核心。 原则一:质量的定义就是符合要求,而不是好。 什么是质量？质量即符合要求,而不是好。“好、高、卓越、美丽、独特”等形容词都是主观和含糊的,因此质量不分高低也无好、差之分,而是分有、无。任何产品、服务或过程只要符合要求就是有质量的产品、服务或过程。过低顾客不能接受,过高则浪费资
Mr. Clausius, the greatest contemporary master of quality management, put forward the “four basic principles of quality management” as the core of his management philosophy. Principle one: the definition of quality is to meet the requirements, not good. What is quality? Quality meets the requirements, not the good. “Adjectives such as” good, high, excellent, beautiful, unique "are subjective and vague, so there is no difference in quality, no difference in quality, but no difference in quality. Any product, service or process that meets the requirements is a quality product, service, or process. Too low customers can not accept, too much is a waste of capital