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管理学中有研究表明:将产品或服务销售给新顾客的成本是销售给现有顾客的6倍;客户满意度如果提高了5%,企业的利润将加倍;一家公司每年只要将顾客保留率多提高5%,就可以提高利润的85%;一个非常满意的顾客购买意愿将6倍于一个不满意的客户;三分之二的客户离开其供应商是因为客户关怀不够,一位不满意的客户将
Management studies have shown that: the cost of selling products or services to new customers is 6 times the sales to existing customers; 5% increase in customer satisfaction, corporate profits will double; a company as long as the customer retention rate An increase of 5% will increase profits by 85%; a very satisfied customer will buy six times more than one dissatisfied customer; two-thirds leave his supplier because of insufficient customer care and one is not satisfied Customer will