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本文将通过总结回顾移动互联网时代,电信消费者对于电信企业互联网服务的各类热点投诉问题,分析消费者目前投诉维权的倾向性以及消费者维权角度背后隐藏的法律风险隐患,探讨面对各类电信消费者投诉的应对举措和风险防范举措,并在此基础上探索如何完善通信运营商内部管理制度,防范法律风险,保护通信运营商的合法权益。
This article will review and review the hot issues in the mobile Internet era, telecom consumers’ complaints about telecom enterprises’ Internet services, analyze the consumers’ tendency to complain about their rights and hide the legal risk hidden behind the consumer’s rights protection, Telecommunications consumer complaint handling measures and risk prevention measures, and on this basis to explore how to improve the internal management system of communications operators to guard against legal risks and protect the legitimate rights and interests of telecommunications operators.