博物馆服务质量是促进博物馆行业持续发展的基石,博物馆服务质量的高低优劣直接影响一个博物馆的整体形象。近年来,受旅游产业发展的拉动,我国博物馆行业在规模、质量、人才队伍建设等方面都有较快发展。同时服务质量的提高也成了亟待解决的问题。 The service quality of museums is the cornerstone of promoting the sustainable development of the museum industry. The quality of service of museums directly affects the overall image of a museum. In recent years, driven by the development of tourism industry, China’s museum industry has enjoyed rapid development in terms of scale, quality and talent team building. At the same time improve the quality of service has become a problem to be solved.