某单位在 2003 年 12 月 25 日到邮政部门订阅了 2004 年全年的《中国工商报》数份。2004年2月初,该单位用户向邮政主管部门投诉,称其没有收到2004年1月份的报纸,而且邮政部门在 1 个多月的时间里没有向其作出任何说明,也没有将报刊款退还。邮政主管部门接到投诉后,经过调查发 A unit subscribed to the China Postal Service for the full year 2004 from the China Postal Service on December 25, 2003. In early February 2004, users of the unit complained to the postal administration that they did not receive the January 2004 newspaper and that the postal department did not give any explanation to it for more than a month and did not return the newspapers and periodicals . After receiving the complaint, the postal administration issued the investigation